Undergrad and above
Six Sigma is a set of qualitative and
quantitative quality tools that can help a business improve their processes. The
efficiency built into the business processes brings about improved profits,
confidence and quality. Ultimately this effort is there to ensure customer
satisfaction.
The term Six Sigma comes from statistics to
indicate that the process outputs fall within three standard deviations from
the center (expected value) giving a range of six standard deviations (or 6 sigma-
6 σ). As a result in terms of individual outputs it means you would have 3.4
defects per million items.
This
course is designed to introduce students to basic concepts of Six Sigma
particularly in continuous process improvement. Various quality tools used in
process improvements will be explored as well as the importance of customer
relationships. Courses in Lean, quality and teams will provide knowledge on the
other aspects of how Six Sigma works. It is a predecessor to studies in
Six Sigma Yellow, Green and Black Belt
What
Will Students Learn?
ü Understand the Basics of Six Sigma
ü Describe the seven quality tools to solve process problems
ü Describe the various quality management tools
ü Describe incremental and breakthrough improvements and understand the
methodologies of continuous improvement projects
Describe the importance of customer relationships in a quality organization
What
Topics are Covered?
ü Six Sigma Basics
ü Improvement Tools
ü Management Tools for Generating Ideas
ü Continuous Improvement
Customer
Relationships
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Six Sigma Dojo
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