0

Loading ...

Instructor Name

Self Study

Category

Premium Courses

Reviews

3.1 (11 Rating)

Course Requirements

Under Graduate and Above

Course Description

According to Gartner, only 13% of customers are able to resolve their issues through self-service as the only channel of support. Therefore, you must train your customer service agents to resolve customer issues quickly and effectively. Since modern customers expect priority and personalized customer service, failing to deliver either may increase the possibility of churn.

This Course will help you get started with your customer service training in case that is your choice of a career. 


PLEASE NOTE THAT COURSE MODULES WILL BE ALLOCATED WITHIN 48 HRS OF YOUR REGISTRATION

Course Outcomes

In this course you will learn - 


- What is customer service 

- Critical Elements of  customer service 

- Being a Team Player

- Conflict Resolution

- Emotional Intelligence 

- Understanding Businesses Processes

- Communication Strategies

- Managing Customer Service

- Live Lecture 

Course Curriculum

1 Course Introduction
3 Min


1 What is Customer Service
6 Min


1 Critical Elements of Customer Service Video 1
17 Min


2 Critical Elements of Customer Service Video 2
N/A


3 Critical Elements of Customer Service Video 3
26 Min


1 Skills Needed for Customer Service
7 Min


1 Conflict Resolution
38 Min


1 Emotional Intelligence Video 1
15 Min


2 Emotional Intelligence Video 2
13 Min


3 Empathy
6 Min


1 Communication Strategies Video 1
17 Min


2 Communication Strategies Video 2
20 Min


1 Managing Customer Service
30 Min


1 Email & Email Etiquette
18 Min


1 GDPR
1 Hour


1 MS Excel Module 1 and 2
9 Min


2 MS Excel Module 3 and 4
15 Min


3 MS Excel Module 5 and 6
7 Min


4 MS Excel as a Data Analytics Tool
5 Hours


1 Becoming a Team Player
32 Min


1 Lecture on Customer Service
7 Min


1. Managing Customer Service
2. Emotional Intelligence
3. Communication Strategies
4. Critical Elements of customer service
5. Excel as a Data Analytics tool

Instructor

Self Study

3.1 Rating
11 Reviews
6957 Students
59 Courses

Self-studying is a useful tool to enhance any learning experience, and when mastered, students young and old reap the benefits. Whether applied to studying for an AP exam or exploring new material independently due to sheer curiosity, self-studying can lead to new opportunities academically and professionally. Remember to utilize the world around you! Technology has put knowledge at your fingertips, so take advantage of all the easily accessible and low-cost tools at your disposal.


Self-study, when done correctly, is a very effective learning tool, so it can be helpful when used to prepare for a test or learn an entirely new subject matter on your own. Here are some tips for practicing successful self-studying:

  • Set realistic goals. Setting work goals for yourself, ones that realistically fit in with your life and other commitments, is important when creating self-study habits. You can set yourself up for success by assigning only a certain number of chapters to read each night, adjusting your workload according to how hectic your schedule is in any given week, and giving yourself a mental break each week to let your mind rest.
  • Find what works for you. There are many different ways to learn, and it is important to adjust studying techniques to find what works for your brain. Some students find reading aloud helpful, others like taking handwritten notes rather than typing. Discover whatever works best for you, and stick with it.
  • Review material the same day you learn it. After taking notes in an online course, or reading the next chapter in your textbook, make sure you review all the new material, by typing up your notes, practicing your new skill, or reading over a chapter again, to help it resonate. While this may seem tedious, it only takes a short amount of time. Reviewing can help with long-term absorption of material, so it decreases the need of cramming in the future.
  • Study in short, frequent sessions. Instead of treating your study session like a marathon, break up your material by topic into a series of short sessions, separated by short breaks. That way, you won’t be staring at your books or computer for too long while wearing on your focus, and your brain can absorb the material more easily. While cramming may seem like a great way to cover a lot of material in a condensed amount of time, studying in short, frequent sessions is a more effective way to learn subject matter and self-study.
  • Prepare and maintain your study environment. When learning remotely it is important to create a study space for yourself. By setting aside a desk or table that is a designated environment for self-studying or completing an online course, you will know to be mentally prepared to learn when you enter that space

Student Feedback

Customer Service

0

Course Rating
0.00%
0.00%
0.00%
0.00%
0.00%

No Review found

Sign In or Sign Up as student to post a review

Reviews