Under Graduate and Above
According to Gartner, only 13% of customers are able to resolve their issues through self-service as the only channel of support. Therefore, you must train your customer service agents to resolve customer issues quickly and effectively. Since modern customers expect priority and personalized customer service, failing to deliver either may increase the possibility of churn.
This Course will help you get started with your customer service training with an in depth understanding and knowledge of the Technology involved. in case that is your choice of a career.
In this course you will learn -
- What is customer service
- Critical Elements of customer service
- Being a Team Player
- Conflict Resolution
- Emotional Intelligence
- Understanding Businesses Processes
- Communication Strategies
- Managing Customer Service
- Data Analytics for Customer Service
- Live Lecture
Self-studying is a useful tool to enhance any learning experience, and when mastered, students young and old reap the benefits. Whether applied to studying for an AP exam or exploring new material independently due to sheer curiosity, self-studying can lead to new opportunities academically and professionally. Remember to utilize the world around you! Technology has put knowledge at your fingertips, so take advantage of all the easily accessible and low-cost tools at your disposal.
Self-study, when done correctly, is a very effective learning tool, so it can be helpful when used to prepare for a test or learn an entirely new subject matter on your own. Here are some tips for practicing successful self-studying:
Customer Service
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